Privacy Policy

Who we are

Our website address is: https://thejackfoodcompany.co.uk.gridhosted.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The information and data we collect from contact forms are used purely to answer your questions/queries. Once we have resolved your problem or query the data/information collected is held for six months in case we need to access it if you have another problem/query in that time. We do not store your personal data or information on any external devices, only ever on the email database that we use.

Cookies

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We gather information such as I.P address, location and browser type for statistical purposes only. We also track your movements around our website for analytical purposes. We do this so we can continue to update and improve our website in order to offer you improved services.

Who we share your data with

We do not share your data with anyone, nor will it ever be sold to third parties. Unless explicitly mentioned the only other party to receive any of your data would be PayPal. That is due to handling the payments process. You can review their privacy policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

When filling out a form, or purchasing one of our products we collect contact details as well as shipping details from you. By filling out a form or purchasing from us you are agreeing to be contacted by us in regards to your question/query or your order. We do not share these details with anyone nor shall we, unless explicitly stated e.g PayPal.

Additional information

How we protect your data

Data security is important to us so we use a firewall and encryption service as well as an SSL certificate which encrypts all of the data/information sent and received on this website, making it a lot harder for hackers or web scrapers to get hold of your information.

What data breach procedures we have in place

When a breach takes place, we scan the website to find out where the breach happened, what information was stolen and we let the affected parties know. We also do a deep “clean” and eradicate any malicious code left behind so no back door script is left in the wake of the breach. We trace the breach and block the IP it came from.